SpeedyRecon (Diesel Services) Limited specializes in supplying and servicing automotive aftermarket parts, both in the UK and internationally. We are fully committed to complying with the EU's General Data Protection Regulations (GDPR, 2018), as well as other relevant data protection and privacy laws and regulations. We only collect and process information that you have provided your consent for, is necessary to fulfill a formal or informal contract, or serves our legitimate interests. Our data retention is based on relevance and customer satisfaction, ensuring that we retain information for as long as needed.
The entity responsible for data management is Speedy Recon (Diesel Services) Limited, which is referred to as "we" or "us" in this policy.
We prioritize our customers' interests above all else when it comes to the collection, utilization, and safeguarding of your personal data. This Privacy and Cookies Policy ('Policy') is designed to clarify our approach. Within this Policy, we provide an explanation of:
We provide a diverse range of products and services. This policy is applicable to individuals who utilize our services, which are referred to as "our Services" within this policy. Engaging with our Services entails:
Furthermore, this Policy is relevant if you initiate contact with us or we get in touch with you regarding our Services.
Additionally, certain segments of our business may require the collection and utilization of personal data to offer their products and services. This encompasses the offerings at our Wigan and Stoke-on-Trent branches, as well as our online services on platforms like eBay and Amazon. These entities have their own privacy policies outlining how they handle your personal data.
Please be aware that our Websites may include links to external websites run by other organizations, each of which maintains its own privacy policies. We strongly recommend that you carefully review the terms and conditions and privacy policy of these external websites before disclosing any personal data. Please note that we do not assume any responsibility or liability for the practices of other organizations' websites.
When you register for a trade account for our Services, you may furnish us with the following personal data:
When you shop with us online or browse our Websites, we may gather the following information:
When you use a registered online user account with us, we may gather the following:
When you reach out to us, we engage with you, or you participate in promotions, competitions, surveys, or questionnaires related to our Services, we may collect the following:
When you get in touch with us through phone, email, our websites, social media, or any other contact method, we may gather the following:
To ensure the best customer service possible, we maintain a record of all incoming and outgoing phone calls across the company. Additionally, we keep a record of email communications.
We have several reasons for collecting and using your personal data. Primarily, we use your personal data to facilitate order processing and provide guidance on our products and services. In addition, we utilize your data for the following purposes:
Make our Services available to you
Manage and improve our day-to-day operations
Personalise your experience
You have the option to modify your marketing preferences, both during the registration process and at any point thereafter, by sending an email to [email protected]. Furthermore, you possess choices concerning online advertising. Our cookies policy, detailed below, outlines your options in managing cookies and controlling your preferences for online behavioral advertising.
Contact and interact with you
We collaborate with meticulously chosen Service Providers who perform specific functions on our behalf. These partners include companies that assist us with technology services, data storage and integration, payment processing, order deliveries, and other services, such as towbar fitting. These Service Providers have their own privacy policies, which you can access through the following links:
We work with these Service Providers to ensure the smooth operation of our services and to provide you with the best possible experience.
We employ various security measures to protect your personal data. These measures include computer safeguards like firewalls and data encryption, as well as physical access controls to our buildings and files. Access to this data is granted only to employees who require it to carry out their job responsibilities.
Your information is secured during transmission through the use of Secure Sockets Layer (SSL) encryption. We also enforce physical, electronic, and procedural safeguards related to the collection, storage, and disclosure of personal data. On occasion, we may request proof of identity, typically in the form of a purchase order or the first line of the billing address, before sharing your personal data with you.
To enhance security, when confirming an order, we will display only the last four digits of your credit card number. Additionally, when accepting card payments over the phone, we use a secure unrecorded system, ensuring that your card details are not stored anywhere. These card details are automatically and immediately encrypted by our card payment system as soon as they are entered.
However, it's important to note that, despite our efforts to implement appropriate technical and organizational measures, we cannot guarantee the security of personal data transferred over the internet or the phone to us.
We retain your personal data for a duration that is relevant to achieve 100% customer satisfaction, which can be up to 7 years. This allows us to better serve your needs and provide you with the best possible experience.
We will provide you with pertinent offers and updates regarding our products and services through various channels, primarily via email. However, we will do so only if you have given your prior consent to receive these marketing communications. When you register with us, we will inquire whether you wish to receive marketing communications. You have the flexibility to modify your marketing preferences by sending an email to [email protected].
We also value your feedback, as it helps us enhance our Services. Therefore, we may reach out to you for market research purposes or to solicit your opinions on our company's products and services. It's important to note that you always have the option to participate or decline engagement in any marketing-related activities. Your choices regarding these matters are highly respected.
We utilize cookies and similar technologies, such as tags and pixels, referred to as "Cookies," to enhance and personalize your customer experience while navigating our Websites. Additionally, Cookies enable us to provide you with pertinent online advertising.
Cookies are small data files that enable a website to collect and store various data on your desktop, laptop, or mobile device. They serve several essential functions on our Websites, including:
Enhancing Website Functionality: Cookies enable us to improve how our Websites function, allowing us to personalize your experience and retain your preferences and shopping cart contents when you return to our Websites.
Performance Improvement: Cookies help us understand how our Websites are used, such as identifying any error messages you might encounter during your browsing. These Cookies collect mostly aggregated and anonymous data.
Delivering Relevant Online Advertising: We use Cookies to deliver online advertising we believe is most relevant to you on our Websites. Other organizations may also place Cookies on our Websites with our permission, collecting information about your online behavior, including your IP address, referring website, purchase history, or the content of your shopping cart. This allows you to see our advertisements on our Websites and on other organizations' websites. Additionally, you may encounter ads from other organizations on our Websites.
Measuring Marketing Effectiveness: Cookies provide insights into whether you've viewed a particular advertisement and how much time has passed since you last saw it. This information helps us measure the effectiveness of our online advertising campaigns and control the frequency with which you're presented with an ad. Cookies are also used to gauge the effectiveness of our marketing communications, such as determining whether you've opened a marketing email sent by us.
These Cookies are instrumental in enhancing your overall experience on our Websites and ensuring that the advertisements you encounter are more relevant to your interests.
You have the ability to manage Cookies through your browser settings. You can choose to accept or reject new Cookies and delete existing ones. Additionally, you can configure your browser to notify you each time a new Cookie is set on your computer or device.
It's important to note that if you decide to disable some or all Cookies, it may limit your ability to fully utilize our Websites. For instance, you may face limitations when trying to add items to your shopping cart, proceed to the checkout, or use certain products and services that require you to sign in.
In cases where we display personalized advertisements on websites operated by other organizations, you will typically see the AdChoices icon. Clicking on this icon will provide you with specific guidance on how to manage your preferences related to online advertising.
Removing Cookie from the computer
Depending on different browsers, steps to remove cookies from the browser may vary, please google "how to remove cookies from computer" and follow the instructions.
Under the EU’s General Data Protection Regulations (2018), you have the right to see the personal data we hold about you among other rights, these are:
You have the right to request a copy of the information that we hold about you. You can request this information at any time by writing to:
FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK
Or email us at [email protected]
A fee of £10.00 may be charged for requests that are manifestly unfounded or excessive, in particular for repeated requests. This can be paid via cheque to Speedy Recon (Diesel Services) Ltd.
You have the right to correct data that we hold about you if it is inaccurate or incomplete.
Should our databases hold any inaccurate or incomplete information about you, please contact us at anytime by writing to:
FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK
Or email us at [email protected]
In certain circumstances you can ask for the data we hold about you to be completely removed from our records.
By law we have to hold a VAT invoice for every order for up to 7 years, these cannot be forgotten and are excluded from your rights
Where certain conditions apply, you have the right to restrict processing.
We will not process or pass on your personal data to any other organisation without permission to do so.
You have the right to have your personal data transferred. We will provide you with all the personal data we have about you securely and in an easily transferrable format.
You have the right to object to certain types of processing, such as direct marketing.
We will always give you the option to consent or object to being contacted through marketing channels. This can be amended and accessed at any time by writing to:
FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK
Or email us at [email protected]