The entity responsible for data management is Speedy Recon (Diesel Services) Limited, which is referred to as "we" or "us" in this policy.

We prioritize our customers' interests above all else when it comes to the collection, utilization, and safeguarding of your personal data. This Privacy and Cookies Policy ('Policy') is designed to clarify our approach. Within this Policy, we provide an explanation of:

• The categories of personal data that we gather.
• The methods and purposes of collecting and using your personal data.
• Circumstances under which we share personal data with relevant individuals and organizations.
• Your rights and options concerning your personal data.

We provide a diverse range of products and services. This policy is applicable to individuals who utilize our services, which are referred to as "our Services" within this policy. Engaging with our Services entails:

• Placing orders for products or services via phone or online, including on our designated websites where this Policy is available.
• Maintaining a trade account with Speedy Recon.
• Registering for an online user account on our websites.

Furthermore, this Policy is relevant if you initiate contact with us or we get in touch with you regarding our Services.

Additionally, certain segments of our business may require the collection and utilization of personal data to offer their products and services. This encompasses the offerings at our Wigan and Stoke-on-Trent branches, as well as our online services on platforms like eBay and Amazon. These entities have their own privacy policies outlining how they handle your personal data.

Please be aware that our Websites may include links to external websites run by other organizations, each of which maintains its own privacy policies. We strongly recommend that you carefully review the terms and conditions and privacy policy of these external websites before disclosing any personal data. Please note that we do not assume any responsibility or liability for the practices of other organizations' websites.

When you register for a trade account for our Services, you may furnish us with the following personal data:

• Your personal details, encompassing your postal and billing addresses, email addresses, phone numbers, date of birth, and title, as well as your company name, company registration and VAT number, and references.
• Information pertaining to your trade account, including the areas of our Services that pique your interest.
• Your account particulars, such as your account number and any username or password that you have selected.
• Information related to your vehicles or your company's vehicle fleet, which may comprise vehicle registration numbers, makes, models, years, and any modifications made to the vehicles.

When you shop with us online or browse our Websites, we may gather the following information:

• Details about your online purchases, including the items you have purchased, the time and location of your purchases, and your chosen method of payment.
• Insights into your online browsing behavior on our Websites, including data on when you interact with our advertisements, including those displayed on websites operated by other organizations.
• Information about the devices you employ to access our Services, encompassing device make, model, and operating system, IP address, browser type, and mobile device identifiers.
• Information about your vehicles or any relevant details, such as vehicle registration numbers, makes, models, years, and any associated modifications.

When you use a registered online user account with us, we may gather the following:

• Transactional information related to your account.
• Your personal information, which encompasses your postal and billing addresses, email addresses, phone numbers, date of birth, title, company name, company registration and VAT number, as well as references.
• Details pertaining to your vehicles or relevant information, including vehicle registration numbers, makes, models, years, and any associated modifications.

When you reach out to us, we engage with you, or you participate in promotions, competitions, surveys, or questionnaires related to our Services, we may collect the following:

• Personal data that you provide about yourself when you get in touch with us concerning our Services, which can include your name, username, account number, and contact details. This interaction can occur through various means such as phone, email, post, or when communicating with us on marketplaces like Amazon or eBay, as well as through social media.
• Details regarding the emails and other digital communications we send to you, including those you open, and any links within them that you click on.
• Your feedback and contributions to customer surveys and questionnaires.
• Information related to your vehicles, including vehicle registration numbers, makes, models, years, and any modifications that might be associated with them.

When you get in touch with us through phone, email, our websites, social media, or any other contact method, we may gather the following:

• Information about your online purchases, including what you've bought, when and where you made the purchase, and the method of payment.
• Your personal details, encompassing your postal and billing addresses, email addresses, phone numbers, date of birth, title, company name, company registration and VAT numbers, and references.
• Details pertaining to your vehicles or your company's vehicle fleet, such as vehicle registration numbers, make, model, year, and any associated modifications.

To ensure the best customer service possible, we maintain a record of all incoming and outgoing phone calls across the company. Additionally, we keep a record of email communications.

How and why we use personal data

We have several reasons for collecting and using your personal data. Primarily, we use your personal data to facilitate order processing and provide guidance on our products and services. In addition, we utilize your data for the following purposes:

Make our Services available to you

• To ensure our Services are accessible to you and effectively manage the accounts you hold with us, including trade accounts and user accounts on our Websites, we process your personal data. This includes processing your orders and handling refunds to provide you with the goods and services you require.

Manage and improve our day-to-day operations

• Managing and enhancing the functionality of our Websites, where we employ cookies and similar technologies to enhance your customer experience. While some cookies are essential for full functionality, such as making payments in Pound Sterling, you can opt to disable other cookies; however, this may impact your overall experience. For detailed information on cookies and how to manage them, please refer to the cookies and similar technologies section.
• Contributing to the development and improvement of our product range, services, stores, information technology systems, knowledge, and communication methods with you. We rely on personal data to conduct market research and internal research and development, ultimately improving our IT systems, security, and the overall range of products and services offered. This aids in providing better service to you as a customer.
• Monitoring the use of our Services to detect and prevent fraud, other illicit activities, and the misuse of our services. This ensures a safe environment for using our Services.

Personalise your experience

• Gaining a deeper understanding of you as a customer to offer personalized services and promotions tailored to your interests.
• Delivering relevant marketing communications, which may include email, postal mail, or online advertising, pertaining to our products and services. This can involve displaying online advertisements on our Websites and various online platforms. Additionally, we assess the effectiveness of our marketing communications.
• Our aim is to provide you with marketing materials, including online advertisements, that align with your preferences and interests. By measuring your responses to marketing communications about our products and services, we can better cater to your needs as a customer.

You have the option to modify your marketing preferences, both during the registration process and at any point thereafter, by sending an email to [email protected]. Furthermore, you possess choices concerning online advertising. Our cookies policy, detailed below, outlines your options in managing cookies and controlling your preferences for online behavioral advertising.

Contact and interact with you

• Contact you regarding our Services, whether through phone calls, emails, or postal communications. This also includes responding to your posts on social media that are directed at us or engaging with you via messaging services on social media platforms. Our aim is to enhance your customer experience by offering assistance and clarification based on your communications.
• Manage promotions and competitions in which you choose to participate, including those conducted on social media platforms. Processing your personal data is essential to oversee the promotions and competitions you opt to enter.
• Invite you to participate in and manage customer surveys, questionnaires, and feedback activities, as well as other market research efforts carried out by us or other organizations on our behalf. We conduct market research to enhance our Services. However, it's important to note that participation in these activities is voluntary, and if you decide not to take part in market research, we will respect your decision.

Sharing personal data with Service Providers

We collaborate with meticulously chosen Service Providers who perform specific functions on our behalf. These partners include companies that assist us with technology services, data storage and integration, payment processing, order deliveries, and other services, such as towbar fitting. These Service Providers have their own privacy policies, which you can access through the following links:

• eBay
• Google Analytics
• SSL COMODO (Encryption provider)
• Trustpilot
• MAM Software (Data Processor)

We work with these Service Providers to ensure the smooth operation of our services and to provide you with the best possible experience.

How we protect personal data

We employ various security measures to protect your personal data. These measures include computer safeguards like firewalls and data encryption, as well as physical access controls to our buildings and files. Access to this data is granted only to employees who require it to carry out their job responsibilities.

Your information is secured during transmission through the use of Secure Sockets Layer (SSL) encryption. We also enforce physical, electronic, and procedural safeguards related to the collection, storage, and disclosure of personal data. On occasion, we may request proof of identity, typically in the form of a purchase order or the first line of the billing address, before sharing your personal data with you.

To enhance security, when confirming an order, we will display only the last four digits of your credit card number. Additionally, when accepting card payments over the phone, we use a secure unrecorded system, ensuring that your card details are not stored anywhere. These card details are automatically and immediately encrypted by our card payment system as soon as they are entered.

However, it's important to note that, despite our efforts to implement appropriate technical and organizational measures, we cannot guarantee the security of personal data transferred over the internet or the phone to us.

We retain your personal data for a duration that is relevant to achieve 100% customer satisfaction, which can be up to 7 years. This allows us to better serve your needs and provide you with the best possible experience.

Marketing and market research

We will provide you with pertinent offers and updates regarding our products and services through various channels, primarily via email. However, we will do so only if you have given your prior consent to receive these marketing communications. When you register with us, we will inquire whether you wish to receive marketing communications. You have the flexibility to modify your marketing preferences by sending an email to [email protected].

We also value your feedback, as it helps us enhance our Services. Therefore, we may reach out to you for market research purposes or to solicit your opinions on our company's products and services. It's important to note that you always have the option to participate or decline engagement in any marketing-related activities. Your choices regarding these matters are highly respected.

Cookies Policy

We utilize cookies and similar technologies, such as tags and pixels, referred to as "Cookies," to enhance and personalize your customer experience while navigating our Websites. Additionally, Cookies enable us to provide you with pertinent online advertising.

How we use Cookies

Cookies are small data files that enable a website to collect and store various data on your desktop, laptop, or mobile device. They serve several essential functions on our Websites, including:

1. Enhancing Website Functionality: Cookies enable us to improve how our Websites function, allowing us to personalize your experience and retain your preferences and shopping cart contents when you return to our Websites.

2. Performance Improvement: Cookies help us understand how our Websites are used, such as identifying any error messages you might encounter during your browsing. These Cookies collect mostly aggregated and anonymous data.

3. Delivering Relevant Online Advertising: We use Cookies to deliver online advertising we believe is most relevant to you on our Websites. Other organizations may also place Cookies on our Websites with our permission, collecting information about your online behavior, including your IP address, referring website, purchase history, or the content of your shopping cart. This allows you to see our advertisements on our Websites and on other organizations' websites. Additionally, you may encounter ads from other organizations on our Websites.

4. Measuring Marketing Effectiveness: Cookies provide insights into whether you've viewed a particular advertisement and how much time has passed since you last saw it. This information helps us measure the effectiveness of our online advertising campaigns and control the frequency with which you're presented with an ad. Cookies are also used to gauge the effectiveness of our marketing communications, such as determining whether you've opened a marketing email sent by us.

These Cookies are instrumental in enhancing your overall experience on our Websites and ensuring that the advertisements you encounter are more relevant to your interests.

Your choices when it comes to Cookies

You have the ability to manage Cookies through your browser settings. You can choose to accept or reject new Cookies and delete existing ones. Additionally, you can configure your browser to notify you each time a new Cookie is set on your computer or device.

It's important to note that if you decide to disable some or all Cookies, it may limit your ability to fully utilize our Websites. For instance, you may face limitations when trying to add items to your shopping cart, proceed to the checkout, or use certain products and services that require you to sign in.

In cases where we display personalized advertisements on websites operated by other organizations, you will typically see the AdChoices icon. Clicking on this icon will provide you with specific guidance on how to manage your preferences related to online advertising.

Removing Cookie from the computer

Depending on different browsers, steps to remove cookies from the browser may vary, please google "how to remove cookies from computer" and follow the instructions.

Your rights

Under the EU’s General Data Protection Regulations (2018), you have the right to see the personal data we hold about you among other rights, these are:

Right of access

You have the right to request a copy of the information that we hold about you. You can request this information at any time by writing to:

FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK

Or email us at [email protected]

A fee of £10.00 may be charged for requests that are manifestly unfounded or excessive, in particular for repeated requests. This can be paid via cheque to Speedy Recon (Diesel Services) Ltd.

Right of rectification

You have the right to correct data that we hold about you if it is inaccurate or incomplete.

Should our databases hold any inaccurate or incomplete information about you, please contact us at anytime by writing to:

FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK

Or email us at [email protected]

Right to be forgotten

In certain circumstances you can ask for the data we hold about you to be completely removed from our records.
By law we have to hold a VAT invoice for every order for up to 7 years, these cannot be forgotten and are excluded from your rights

Right to restriction of processing

Where certain conditions apply, you have the right to restrict processing.
We will not process or pass on your personal data to any other organisation without permission to do so.

Right of portability

You have the right to have your personal data transferred. We will provide you with all the personal data we have about you securely and in an easily transferrable format.

Right to object

You have the right to object to certain types of processing, such as direct marketing.

We will always give you the option to consent or object to being contacted through marketing channels. This can be amended and accessed at any time by writing to:

FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK

Or email us at [email protected]