The data controller is Speedy Recon (Diesel Services) Limited (referred to in this policy as “we” or “us”).

We are committed to putting our customers ahead of business when it comes to collecting, using and protecting your personal data. This privacy and cookies policy (“Policy”) outlines how we intend to do that. In this Policy we explain:

• The types of personal data that we collect
• How and why we collect and use your personal data
• When and why we share personal data with persons and organisations of interest
• The rights and choices you have when it comes to your personal data

We offer a wide range of products and services; this Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:

• Ordering or product or service over the phone, or online or otherwise using any of the websites (“our Websites”) where this Policy is posted
• Holding a trade account with Speedy Recon
• Having a registered online user account for our Websites

This Policy also applies if you contact us or we contact you about our Services.

Some other parts of our business may need to collect and use personal data to provide you with their products and services; including products and services at our branches in Wigan and Stoke-on-Trent and our other online services such as eBay and Amazon. They have their own privacy polices that explain how they use your personal data.

Our Websites may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

Personal data we collect

When you register for a trade account for our Services, you may provide us with:

• Your personal details, including your postal and billing addresses, email addresses, phone numbers, date of birth and title, company name, company registration and VAT number and references
• Information relating to your trade account, such as areas of our Services that are of interest to you
• Your account details, such as account number and any username or password that you have chosen
• You vehicle details or information about your company’s vehicle fleet, including vehicle registration number, make, model and year, and any modifications there might be on your vehicle.

When you shop with us online or browse our Websites, we may collect:

• Information about your online purchases (for example, what you have bought when and where you bought it and how you paid for it)
• Information about your online browsing behaviour on our Websites and information about when you click on one of our adverts (including those shows on other organisations’ websites)
• Information about any device you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
• You vehicle details or information, including vehicle registration number, make, model and year, and any modifications there might be on your vehicle.

When you use a registered online user account with us, we may collect:

• Transactional information
• Your personal details, including your postal and billing addresses, email addresses, phone numbers, date of birth and title, company name, company registration and VAT number and references
• You vehicle details or information, including vehicle registration number, make, model and year, and any modifications there might be on your vehicle.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

• Personal data you provide about yourself anytime you contact us about our Services (for example; your name, username or account number and contact details), including by phone, email or post or when you speak with us through marketplaces (Amazon or eBay) and social media
• Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
• Your feedback and contributions to customer surveys and questionnaires
• You vehicle details or information, including vehicle registration number, make, model and year, and any modifications there might be on your vehicle.

When you contact us by phone, email, through our Websites, social media or any other method of contact, we may collect:

• Information about your online purchases (for example, what you have bought when and where you bought it and how you paid for it)
• Your personal details, including your postal and billing addresses, email addresses, phone numbers, date of birth and title, company name, company registration and VAT number and references
• You vehicle details or information about your company’s vehicle fleet, including vehicle registration number, make, model and year, and any modifications there might be on your vehicle.

We record all phone calls incoming and outgoing throughout the company, as well as keeping a record of email contact in order to help give you the best customer service possible.

For more information about our call recording policy, click here »

How and why we use personal data

There are a number of reasons why why would need your personal data, mainly we use your personal data to help process orders and advise you on our products and services, as well as the following reasons.

Make our Services available to you

• Manage the accounts you hold with us, including trade accounts or any user accounts on our Websites
• Process your orders and refunds.
  We need to process your personal data so we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

Manage and improve our day-to-day operations

• Manage and improve our Websites.
  We use cookies and similar technologies on our Websites to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Websites, such as paying in Pound Sterling. You can disable other cookies by this may affect your customer experience. For more information about cookies and how you can disable them, see the cookies and similar technologies section.
• Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you.
  We rely on the use of personal date to carry our market research and internal research and development, and to improve our information technology systems (including security) and our product range, services and stores. This allows us to serve you better as a customer.
• Detect and prevent fraud or other crime.
  It is important to us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps s to make sure that you can sagely use our Services.

Personalise your experience

• Use your online browsing behaviour to help us better understand you as a customer and provide you with personalised offers and services.
• Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services. As part of this, online advertising may be displayed on our Websites and online media channels. We may also measure the effectiveness of our marketing communications.
  We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer.
  
  You can change your marketing choices, both when you register with us and at any time after that by emailing [email protected] You also have choices when it comes to online advertising. Our cookies policy below set out your choices when it comes to cookies, and how you can control your online behavioural advertising preferences.

Contact and interact with you

• Contact you about our Services, for example by phone, email or post, by responding to social media posts that you have directed at us or by social media or market places messaging services.
  We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.
• Manage promotions and competitions you take part in, including those we run on social media.
  We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
• Invite you to take part in and manage customer surveys, questionnaires, customer feedback and other market research activities carried out by us or other organisations on our behalf.
  We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want to contact you for market research, we will respect this choice.

Sharing personal data with Service Providers

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include for example, companies that help us with technology services, storing and combining data, processing payments, delivery orders and other services such as towbar fitting.

These companies have their own privacy policies which you can visit here:

• eBay
• Google Analytics
• SSL COMODO (Encryption provider)
• Trustpilot
• MAM software (Data Processor)

How we protect personal data

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

• We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
• We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you – usually in the form of a purchase order or the first line of the billing address.
• We will reveal only the last four digits of your credit card number when confirming an order.
• We have a secure un-recorded system in place when taking card payments over the phone so your card details are not stored anywhere.
• Card details are automatically and immediately encrypted by our card payment system as soon as they are entered.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet or over the phone to us.

We will only keep your personal data for as long is relevant in order to achieve 100% customer satisfaction; this can be up to 7 years.

Marketing and market research

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask of you would like to receive marketing communications, and you can change your marketing choices by emailing [email protected] We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes or to ask you to review our company’s products and services. You always have the choice about whether to take part in any marketing activities.

Cookies Policy

We use cookies and similar technologies, such as tags and pixels (“Cookies”) to personalise and improve your customer experience as you use our Websites and to provide you with relevant online advertising.

How we use Cookies

Cookies are small data files that allow a website to collect and store a range of data on your desktop, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and we use them to improve your customer experience. For example, we use Cookies to do the following:

• Improve the way our Websites work
  Cookies allow us to improve the way our Websites work so that we can personalise your experience and allow you to use many of their useful features. For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites.
• Improve the performance of our Websites
  Cookies can help us to understand how our Websites are being used, for example, by telling us if you get an error message as you browse. These Cookies collect data that is mostly aggregated and anonymous.
• Deliver relevant online advertising
  We use Cookies to help us deliver online advertising that we believe is the most relevant to you on our Websites.
  Cookies used for this purpose are often placed on our Websites by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and on other organisations’ websites. You may also see adverts for other organisations on our Websites.
  To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected.
• Measure the effectiveness of our marketing communications, including online advertising.
  Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
  We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

Your choices when it comes to Cookies

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set up your browser to notify you each time new Cookies are placed on your computer or other device.

If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basked, proceed to checkout, or use any of our products and services that require you to sign in.

Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences.

Removing Cookie from computer

Depending on different browsers, steps to remove cookies from the browser may vary, please google "how to remove cookies from computer" and follow the instructions.

Your rights

Under the EU’s General Data Protection Regulations (2018), you have the right to see the personal data we hold about you among other rights, these are:

Right of access

You have the right to request a copy of the information that we hold about you. You can request this information at any time by writing to:

FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK

Or email us at [email protected]

A fee of £10.00 may be charged for requests that are manifestly unfounded or excessive, in particular for repeated requests. This can be paid via cheque to Speedy Recon (Diesel Services) Ltd.

Right of rectification

You have the right to correct data that we hold about you if it is inaccurate or incomplete.

Should our databases hold ay inaccurate or incomplete information about you, please contact us at anytime by writing to:

FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK

Or email us at [email protected]

Right to be forgotten

In certain circumstances you can ask for the data we hold about you to be completely removed from our records.
By law we have to hold a VAT invoice for every order for up to 7 years, these cannot be forgotten and are excluded from your rights

Right to restriction of processing

Where certain conditions apply, you have the right to restrict processing.
We will not process or pass on your personal data to any other organisation without permission to do so.

Right of portability

You have the right to have your personal data transferred. We will provide you with all the personal data we have about you securely and in an easily transferrable format.

Right to object

You have the right to object to certain types of processing, such as direct marketing.

We will always give you the option to consent or object to being contacted through marketing channels. This can be amended and accessed at any time by writing to:

FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK

Or email us at [email protected]