At SpeedyRecon (Diesel Services) Limited, we specialise in the supply and service of automotive aftermarket parts here in the UK and internationally. We are committed to ensuring any data is collected and processed to the full extent of the EU’s General Data Protection Regulations (GDPR, 2018) and any other applicable laws and regulations that relate to data protection and privacy. Only information that you have consented to giving; is needed to complete a contract with you (formal or informal); or that we have legitimate interest in collecting and processing will be held on our databases – we will only keep information for as long as it is relevant in order to achieve 100% customer satisfaction.
The data controller is Speedy Recon (Diesel Services) Limited (referred to in this policy as “we” or “us”).
We are committed to putting our customers ahead of business when it comes to collecting, using and protecting your personal data. This privacy and cookies policy (“Policy”) outlines how we intend to do that. In this Policy we explain:
We offer a wide range of products and services; this Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:
This Policy also applies if you contact us or we contact you about our Services.
Some other parts of our business may need to collect and use personal data to provide you with their products and services; including products and services at our branches in Wigan and Stoke-on-Trent and our other online services such as eBay and Amazon. They have their own privacy polices that explain how they use your personal data.
Our Websites may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.
When you register for a trade account for our Services, you may provide us with:
When you shop with us online or browse our Websites, we may collect:
When you use a registered online user account with us, we may collect:
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:
When you contact us by phone, email, through our Websites, social media or any other method of contact, we may collect:
We record all phone calls incoming and outgoing throughout the company, as well as keeping a record of email contact in order to help give you the best customer service possible.
For more information about our call recording policy, click here »
There are a number of reasons why why would need your personal data, mainly we use your personal data to help process orders and advise you on our products and services, as well as the following reasons.
Make our Services available to you
Manage and improve our day-to-day operations
Personalise your experience
Contact and interact with you
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include for example, companies that help us with technology services, storing and combining data, processing payments, delivery orders and other services such as towbar fitting.
These companies have their own privacy policies which you can visit here:
We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet or over the phone to us.
We will only keep your personal data for as long is relevant in order to achieve 100% customer satisfaction; this can be up to 7 years.
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask of you would like to receive marketing communications, and you can change your marketing choices by emailing [email protected] We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes or to ask you to review our company’s products and services. You always have the choice about whether to take part in any marketing activities.
We use cookies and similar technologies, such as tags and pixels (“Cookies”) to personalise and improve your customer experience as you use our Websites and to provide you with relevant online advertising.
Cookies are small data files that allow a website to collect and store a range of data on your desktop, laptop or mobile device.
Cookies help us to provide important features and functionality on our Websites and we use them to improve your customer experience. For example, we use Cookies to do the following:
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set up your browser to notify you each time new Cookies are placed on your computer or other device.
If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basked, proceed to checkout, or use any of our products and services that require you to sign in.
Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences.
Depending on different browsers, steps to remove cookies from the browser may vary, please google "how to remove cookies from computer" and follow the instructions.
Under the EU’s General Data Protection Regulations (2018), you have the right to see the personal data we hold about you among other rights, these are:
You have the right to request a copy of the information that we hold about you. You can request this information at any time by writing to:
FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK
Or email us at [email protected]
A fee of £10.00 may be charged for requests that are manifestly unfounded or excessive, in particular for repeated requests. This can be paid via cheque to Speedy Recon (Diesel Services) Ltd.
You have the right to correct data that we hold about you if it is inaccurate or incomplete.
Should our databases hold ay inaccurate or incomplete information about you, please contact us at anytime by writing to:
FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK
Or email us at [email protected]
In certain circumstances you can ask for the data we hold about you to be completely removed from our records.
By law we have to hold a VAT invoice for every order for up to 7 years, these cannot be forgotten and are excluded from your rights
Where certain conditions apply, you have the right to restrict processing.
We will not process or pass on your personal data to any other organisation without permission to do so.
You have the right to have your personal data transferred. We will provide you with all the personal data we have about you securely and in an easily transferrable format.
You have the right to object to certain types of processing, such as direct marketing.
We will always give you the option to consent or object to being contacted through marketing channels. This can be amended and accessed at any time by writing to:
FAO: Marketing Department
Speedy Recon
GU15 2QB Frimley Rd, Camberley, UK
Or email us at [email protected]